Effective: 1 November 2026 · Version 1.0
This notice is given under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") about personal data processed for the Nomara service.
1. Data controller
HKSolutions — contact: support@needsolutions.net.
2. Personal data processed
- Identity/contact: email address, optional display name.
- Customer transactions: tag details, alerts, chat messages, photos and locations shared by visitors.
- Transaction security: session and device details, push token, one-way hashes of IP address and browser details.
- Special-category data: only a pet health note you choose to enter (encrypted).
3. Purposes
Delivering alerts and chats when your tag is scanned; creating and securing your account; preventing abuse, spam and fraud; handling reports; meeting legal obligations.
4. Legal bases (KVKK Articles 5 and 6)
Establishing and performing a contract, legal obligations of the controller, legitimate interests that do not harm your fundamental rights; explicit consent for the health note.
5. Method of collection
Electronically through the mobile app and the QR page, as entered by you or by the visitor who scans the tag.
6. Transfers
Data is transferred to these service providers to run the service: Hetzner Online GmbH (Germany; hosting, storage, backups), Veridyen (Türkiye; DNS and email), Google Firebase Cloud Messaging (notification delivery). Transfers abroad are made under KVKK Article 9 and only as needed for the service. Data may be shared with competent authorities when the law requires it.
7. Retention
Chats 72 hours after closing, photos 7 days, alert records 12 months, security log 24 months. Deleted accounts are permanently erased with all their data after 30 days. Details are in the privacy policy.
8. Your rights (KVKK Article 11)
You may learn whether your data is processed, request information, learn the purpose and whether it is used accordingly, know the third parties it is transferred to, request correction, deletion or destruction, request that these be notified to such third parties, object to an adverse result produced solely by automated analysis, and claim compensation for damage caused by unlawful processing.
Send requests from your account's email address to support@needsolutions.net. Requests are answered free of charge within 30 days.